The AI Brand & Consumer Experience:
Design - Media
Tuesday, April 14th, 2026
8 – 8:50 PM Eastern Time Zone
Session I: A Virtual Event
The Online Retail & Consumer Facing Experience: The Impact of Advanced Intelligence and Technology
The “21st Century Consumer” is engaged each day on multiple devices and enthusiastic about it. Ninety percent believe that “Better Deals” are available online so it not surprising the seventy percent of Americans purchase online. And those numbers will grow dramatically as the technology and experience becomes more effective and enjoyable. This conference is about engagement, loyalty, experience and now we add the idea of “Intelligence.” This “Ecosystem” was not created overnight, and it was not by design. No one believed at the introduction of “Internet E-Commerce” in 1996 that “Immersive Technologies,” smartphones and now “Artificial Intelligence” would enter our cultural mainstream. With this opening Keynote Roundtable and in this conference, we will champion the achievement of “Design,” “Brand Experience,” and “Advanced Intelligence” in serving “The 21st Century Consumer.
Speakers:
Elizabeth Kiehner, Chief Strategy Officer, Nortal, Moderator
Speakers to be announced
Elizabeth Kiehner is Chief Strategy Officer at Nortal, a multinational digital transformation company leading sales and business development, marketing, and strategic growth through M&A. She has 8 years of experience as an executive in the global technology services space with a 25 year career history as an entrepreneur, keynote speaker and award-winning author. Before joining Nortal, Kiehner was a Vice President of Enterprise Transformation at Capgemini Invent. During the start of the global COVID-19 pandemic, she set up the Digital Transformation Office of Memorial Sloan Kettering Cancer Center. Before that, she spent over 5 years at IBM, establishing a global Experience Design Center of Excellence within IBM Services as well as a sales team focused on IBM’s largest global accounts.
