AI: Brand and Consumer Experience

Wednesday, April 23rd, 2025 - A Virtual Event

1 PM – 1:50 PM: Eastern Time Zone

Virtual Human AI Engagement: The Online Retail & Consumer Facing Experience: The Impact of Advanced Intelligence and Technology

The “Virtual Humans” have arrived, and they are not here to take jobs! These “Humans” are “Being Trained” to provide a “Gateway or Interface,” establishing a new and unique connection between “The Consumer” and “The Online Brand.” And this integration of advanced intelligence and technology into retail and consumer-facing experiences is revolutionizing the way we shop, interact with brands and their online support, and make purchasing decisions. As virtual humans and AI-powered systems become more sophisticated, they're transforming customer service, product recommendations, and even in-store navigation. This panel will explore the current “State of the Art” in virtual human technology and its impact on the retail and complex online interaction, as well as examine future trends and challenges in this rapidly evolving field.

Andrew Klein, SVP, Creative Technology, Publicis Media 

Kumaran Ponnambalam, Principal Engineer, AI, Outshift by Cisco

Natalie Monbiot, Founder, Virtual Human Economy 

Adrienne Lahens, former, Global Head of Operations, TikTok Creator Marketing

John Gauntt, Host, The Culture and Code Podcast, Moderator

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    Natalie Monbiot

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    Adrienne Lahens

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    Andrew Klein

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    Kumaran Ponnambalam

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    John Gauntt

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Natalie Monbiot, Founder, Virtual Human Economy: Natalie is a leader in the field of generative video and AI avatar technology. Formerly, she was Head of Strategy at Hour One, where she pioneered the commercialization of synthetic media, and the new "virtual human economy," in which real people create and profit from their digital selves. Previously, Natalie was Head of Futures at Publicis Groupe, focused on emerging tech and product development for Samsung. Previously she spent 10+ years at Interpublic Group, where she was Head of Digital at Universal McCann, and key to winning and growing business with the likes of Coca-Cola, BMW, Microsoft, and Sony. Natalie is an award-winning innovator, global keynote speaker, and regular commentator for publications including MIT Tech Review, TechCrunch and The Information.


Adrienne Lahens is a recognized leader across the creator economy and generative AI. She is the founder of a stealth startup building a new platform for AI-powered storytelling, and the author of The Imagination Age, a newsletter exploring the intersection of AI and human potential. Previously, Adrienne served as Global Head of Content Strategy & Operations at TikTok, where she built and scaled the TikTok Creator Marketplace (now TikTok One) and launched TikTok Symphony, the platform’s suite of generative AI tools. Before TikTok, she was COO at Influential, a global leader in influencer marketing that scaled 10x under her leadership, and an early leader at BuzzFeed, where she helped pioneer the first business models for branded content in the digital age. Adrienne lives in Los Angeles with her husband and their two children.

Andrew Klein, SVP, Creative Technology, Publicis Media: Andrew Klein is a digital pioneer and innovator with over a decade of experience in creating groundbreaking and award-winning brand campaigns. As SVP, Creative Technology at Publicis Media, Andrew leads the charge in creative technology and Web3 brand strategy to develop next-gen brand solutions that excite audiences worldwide. Recently, Andrew spearheaded transformative projects for industry-leading brands like Lunchables, Mastercard, and Campbell's delivering first-ever AI, Web3, and immersive experiences that set new standards in the market. His visionary work continues to redefine the future of brand engagement in the rapidly evolving digital landscape.


Kumaran Ponnambalam is a technology leader with 20+ years of experience in AI/ML, Data and Analytics. His focus is on creating robust, scalable AI models and services to drive effective business solutions. He is currently leading Generative AI initiatives at Outshift by Cisco, building next-generation AI innovations and products to help enterprises. In his previous roles, he has built conversational bots, ML platforms, data pipelines and cloud services. A frequent speaker at technology conferences, he has also authored several courses on the LinkedIn Learning Platform in AI/ML and Big Data.


John Gauntt is the Creative Director of the Seattle AI Film Festival and the host of Culture & Code, a B2B podcast and newsletter focused on Generative AI for Creative Professionals. John’s analysis of technology’s impact on media and marketing have been featured in The Economist and eMarketer while his public speaking includes SXSW, Infinity Festival Hollywood, the Monaco Media Forum, and Digital Hollywood. John's audio stories and AI short films have won numerous awards including two Signal Awards from the Webbys organization, Official Selection for On Air Fest, AIFilm3, and the Philip K. Dick Science Fiction Festival. Recently, John launched the Seattle AI Film Festival, which screened over 80 AI short films from 22 countries and was the first of its kind in the Pacific Northwest. He holds dual degrees in English Literature and Computer Information Systems plus a 2nd Dan Black Belt in Brazilian Jiujitsu..